Lawrence and Memorial Hospital – a 320-bed facility serving the community in New London, Connecticut, USA – performs more than 80,000 routine and specialty laboratory tests per year. Two Siemens BCS® XP Systems were selected for hemostasis analyses, out of offerings from three vendors, for use at their main campus. The lab's evaluation criteria included: system functionality, suitability of the test menu for the facility, anticipated maintenance requirements and minimal downtime, and the level and quality of service provided by the vendor.

Mission-critical elements

In 2009, the hospital implemented Siemens’ RealTime Solutions™ (RTS) feature to enhance the reliability and availability of its BCS XP Systems. RTS is a secure, internet-based technology that allows Siemens technicians to remotely monitor the performance and operating status of the BCS XP Systems in order to identify, diagnose, and correct potential problems. Issues can often be resolved remotely with minimal system downtime or lapses in analyzer availability.

Responsive support

Due to the hospital’s constant, high-volume demand for hemostasis testing, analyzers must be reliable, available, and accurate. The HIPAA requirements for utilizing this type of remote monitoring and support technology are very strict in the U.S. Therefore, maintaining the security of patient data is critical. RTS is designed to prevent unauthorized personnel from viewing patient data. Hematology Manager Pedro Ugarelli leads the hospital’s coagulation testing operation and reports that his choice to deploy the new systems was influenced by his extensive prior experience with Siemens and the quality of service which he had received. “The implementation was very smooth, with no problems whatsoever.”

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